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We want you to be 100% satisfied with your contact lens order. You can shop with confidence knowing that we offer an exchange and return policy from the day you receive your order.
Return/Exchange Policy:We have a 365 day return/exchange policy. All product must be UNOPENED AND UNMARKED to be eligible for a return/exchange. Please email us at email@example.com for a return merchandise authorization and return or exchange instructions. In your email, please include your name, order number, reason for return/exchange and the number of boxes and prescription strength you will be shipping back to us so we can authorize the return.
All product sent back for a return or an exchange must be received in resale-able condition.
*** Please also note that if the lenses are part of a Dailywear 90 pack lens box, the 90 pack box must be sealed.
*** SINCE CONTACT LENSES ARE A MEDICAL DEVICE, WE ARE UNABLE TO ACCEPT BACK OPENED BOXES OF LENSES FOR RETURN OR EXCHANGE UNDER ANY CIRCUMSTANCES.***
Exchanges: Customer is responsible for shipping cost for sending package back to us. We will cover cost of package being sent back out to you. No fees associated with exchanges.
Returns: Customer is responsible for shipping cost for sending package back to us . All returns will be charged a 10% restocking fee.
** Note: Refunds for orders over 60 days old from the date of purchase will only be done via Paypal.PLEASE NOTE ALL SHIPPING AND INSURANCE CHARGES ARE NON-REFUNDABLE.
Valid Prescription Required
A prescription is required to be submitted for each order that is placed. You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to PriceSmartContacts.com by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care provider's suggested regime. You understand that PriceSmartContacts.com will not fulfill your order unless you have a valid prescription. If you do not provide a copy of your prescription or your eye care provider's information within 24 hours of order placement, we will deem your prescription valid and process your order in the prescription you have submitted online. You hereby consent to our contacting your eye care provider, if necessary, to verify your prescription information and any other necessary information.
Color and Product Description
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.
In the unlikely case that you receive a defective batch of lenses, we will require you to send us a picture of the LOT numbers on the contact lens box and copy of a valid prescription, if one is not on file already. We will reach out to the manufacturer to assess if the lenses received were faulty. This process can take up to 48 hours. If the manufacturer deems the product defective, they will assist us in providing replacements. Please contact us immediately if there is an issue with your lenses. If the manufacturer requests the product back for analysis, they will require at least 50% of the defective product back to issue a replacement at no cost. Please do not throw away the defective products. Please note that for defective lenses, we can only provide a replacement in the same brand and power originally issued. We cannot issue a refund for defective items. Please contact us directly for defective lenses and a Customer Care Representative will gladly assist you in resolving the matter.
There is no fee for cancelling orders that have not yet shipped and have not yet been processed. For orders that have been processed, a 5% cancellation fee will apply.