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FREE SHIPPING

On all orders over $89

USE CODE : PSCSHIP

fall sale

FREE CONTACT LENS case included with every order

Frequently Asked Questions

1. Do you bill in US or CDN currency?
All orders are quoted and billed in US Dollars.
2. Are you a real company?
We are a proud Canadian Company that has been in business since 2007. We ship thousands of orders daily and offer Paypal Secure Checkout. We are also a Google Trusted Online Store. Feel free to contact us at 1-800-611-8215 between Monday - Friday 10am - 6pm EST with any further questions or concerns.
3. What are your delivery times?
Delivery times are 6-8 business days for stock products and 7-10 business days for non stock products from the date the order is placed. The availability of each product is listed on the product page under "availability".
4. What carrier do you use for shipping?
All orders are shipped via the United States Postal Service.
5. Can you ship with another carrier, besides USPS?
Unfortunately, USPS is the only carrier we use for shipping. We apologize for any inconvenience this may cause.
6. Why have you taken payment before my order has shipped?
All orders are billed at time of order placement. If the product ordered is a stock item, it will be shipped within 24-48 hours. If the product ordered is a non-stock item, it has been ordered from the manufacturer and will ship out in 3-5 business days.
7. Why hasn't my order shipped?
If the product ordered is a non stock item, it requires 3-5 business days to ship from our facility. The availability of each product is listed on the product page of each item under "availability". If a product is on back order from the manufacturer, you will be notified via email within 24- 48 hours of order placement.
8. Can you expedite my order?
Unfortunately, we are unable to expedite shipping as we ship from Canada. Since contact lenses are considered a medical device, they are required to clear U.S Customs. We are unable to expedite this process and apologize for any inconvenience this may cause.
9. Where do you ship from?
All lenses are shipped from Kanata, Ontario in Canada.
11. Are your lenses genuine?
All product is ordered directly from the manufacturers. You will be receiving the same product you would if ordering through your eye care provider. All product is 100% genuine.
12. What is your return/exchange policy?
We have a 365 day return/exchange policy. All product must be UNOPENED AND UNMARKED to be eligible for a return/exchange. Please email us at help@pricesmartcontacts.com for a return merchandise authorization and return or exchange instructions. In your email, please include your name, order number, reason for return/exchange and the number of boxes and prescription strength you will be shipping back to us so we can authorize the return.

All product sent back for a return or an exchange must be received in resale-able condition.

*** Please also note that if the lenses are part of a Dailywear 90 pack lens box, the 90 pack box must be sealed.
*** SINCE CONTACT LENSES ARE A MEDICAL DEVICE, WE ARE UNABLE TO ACCEPT BACK OPENED BOXES OF LENSES FOR RETURN OR EXCHANGE UNDER ANY CIRCUMSTANCES.***
Exchanges: Customer is responsible for shipping cost for sending package back to us. We will cover cost of package being sent back out to you. No fees associated with exchanges.
Returns: Customer is responsible for shipping cost for sending package back to us . All returns will be charged a 10% restocking fee.
PLEASE NOTE ALL SHIPPING AND INSURANCE COSTS ARE NON-REFUNDABLE.
13. How can I cancel my order?
Please contact us at help@pricesmartcontacts.com or 1-800-611-8215 to cancel your order before it has shipped. If the order has been processed and billed, a 5% cancellation fee will apply.
14. Can you send me trial lenses?
Unfortunately, we are unable to provide you with trial lenses or recommendations. All contact lenses require brand specific prescriptions which your Eye Doctor must provide you with. If you would like to try a different type of lens than you currently wear, or try lenses for the first time, you must ask your Eye Doctor for recommendations and trial lenses. Since contact lenses come in various different sizes and types, you must be fitted for them to ensure they are the correct fit for you. We, as an online lens retailer are not qualified to offer trials or recommendations. We apologize for any inconvenience this may cause you.
15. My package is stuck in transit. What should I do?
Please contact our Customer Care Team at 1-800-611-8215 or email us at help@pricesmartcontacts.com so that we can contact USPS and initiate a claim to locate and deliver your package. This process can take 48-72 hours. Our Customer Care Team will keep you informed with any updates on your tracking via email. If the package is not recovered and delivered 3 weeks from the date the claim was initiated and USPS declares it lost, we can issue you a replacement package, if insurance has been purchased.
16. Where do I send my prescription?
Please email a copy of your prescription to rx@pricesmartcontacts.com or fax a copy to 1-888-254-5276. If you are emailing your prescription, please make the subject line of your email your order number. For faxes, please include a cover sheet with your order number. If you do not have a copy of your prescription, please email us at help@pricesmartcontacts.com with your Eye Doctor's name and phone number, the patient's full name, date of birth and your sales order number with us. We will contact your Eye Care Provider on your behalf to verify your prescription.
17. Why does it say shipping label created in Des Moines, Iowa? Why is there no movement on my tracking?
Please allow 2-3 business days after the shipping date for the tracking to become active. The lenses ship from Ontario to our holding facility in Des Moines, Iowa. Once the package clears U.S Customs and reaches there, it will be scanned by USPS. At that time, you will be able to see activity on the tracking number. You will receive your lenses 3-6 business days after the shipping date. We look forward to getting your lenses to you soon.
18. What happens if I receive defective lenses?
In the unlikely case that you receive a defective batch of lenses, we will require you to send us a picture of the LOT numbers on the contact lens box and copy of a valid prescription, if one is not on file already. We will reach out to the manufacturer to assess if the lenses received were faulty. This process can take up to 48 hours. If the manufacturer deems the product defective, they will assist us in providing replacements. Please contact us immediately if there is an issue with your lenses. If the manufacturer requests the product back for analysis, they will require at least 50% of the defective product back to issue a replacement at no cost. Please do not throw away the defective products. Please note that for defective lenses, we can only provide a replacement in the same brand and power originally issued. We cannot issue a refund for defective items. Please contact us directly for defective lenses and a Customer Care Representative will gladly assist you in resolving the matter.
19. Do you have any hidden fees?
We do not have any hidden fees. There is a mandatory processing fee of $2.99 for all orders and you have the option to insure your package for an additional cost of $5.99. There are no taxes on contact lenses as they are considered a medical device.
20. What is the processing fee?
The processing fee is a mandatory administrative fee to process all orders.
21. How do I check my order status?
You can login to your account and check your order status anytime after the order has been placed. Please also feel free to contact us at 1-800-611-8215 or help@pricesmartcontacts.com for a status update and a Customer Care Representative can assist you.
22. What does the optional insurance/Signature fee cover?
The insurance/signature fee ensures that you will have to be home to sign for your package and it will not be left at your doorstep or porch. The purchase of insurance will cover claims for missing, lost or incomplete orders. Claims must be initiated with USPS within 60 days of the order date. We are unable to assist in replacing packages after that time period has elapsed. If the tracking indicates the package has been delivered, insurance is not applicable. From the date USPS assigns a claim number, please allow up to 3 weeks for a resolution.
23. Can I apply more than one coupon code per order?
We can only accept one code per order. You can contact customer service at 1-800-611-8215 to calculate the code that would equate to a greater value of savings for you, if you have more than one code.
24. Why did i receive expired contact lenses?
We do not carry any lenses that expire before the year 2018. The date you are looking at would be the date the lenses were manufactured. Please refer to the date that is beside the hour glass for the expiration date. If you have any troubles locating this please contact us at 1-800-611-8215.

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